Hours
Monday to Friday, 9:00 to 17:00 US Eastern Time, except US federal holidays
First reply
Within one business day
Data tool questions
The Issues tab on any data tool’s Apify Store page
Response times
| Priority | Example | First reply |
|---|---|---|
| Urgent | A run or schedule charged more than its limit; a security concern | Within one business day |
| High | A skill or a data tool stops working (runs fail, a watchlist sends nothing) | Within one business day |
| Normal | A question, a wrong result, a small bug | Within one business day |
| Idea | A feature or a site to support | Within two business days |
Quick fixes
- Claude says the Apify tools aren’t available. Connect the plugin’s apify connector (Connectors tab, or
/mcpin Claude Code). - A product page couldn’t be read. Some large retailers block automated reads; check those by barcode. The run’s summary says why.
- A run stopped early. It reached its cap; ask for the rest and Claude gives a new estimate first.
- A watch’s changes aren’t in your briefing. Ask “Catch me up”: your briefing names any watch that failed or didn’t run on schedule. If you set up Slack, Discord, Teams or email and a digest didn’t arrive, check that setting on the watch’s page in the Apify Console; the digest is always stored in the run, and Claude can read it.
- An export failed with an access error. Share the sheet with
cleanpull-sheets-1@cleanpull-sheets.iam.gserviceaccount.comas Editor.
More in the documentation.
What to include
- What you asked Claude, what you expected and what happened.
-
For a run: the data tool and the run ID from the Apify Console (its address ends in
/runs/<run ID>), and the run’s status message. - For a watchlist: its name (
cw-…).
Please don’t send account keys, passwords or chat-channel addresses; we never need them.
With Apify’s default settings we can’t open your runs, so support works from what you send us. We can open a run only if you turned on Share run data with developers (Settings → Login & Privacy) or set general resource access to Anyone with ID can read; then a run’s link gives us its log, input and output, including any recipient email addresses in a watchlist’s input. We never ask you to change those settings. See privacy.
Billing
Apify bills the runs: charges, invoices and plan questions go to Apify support. We are glad to explain any charge from our data tools.